Privacy Policy
Your privacy is important to us. This policy explains how ShineBase collects, uses, and protects your personal information when you use our services.
Last Updated: January 2024
Our Commitment to Your Privacy
At ShineBase, we are committed to protecting your privacy and ensuring transparency in how we handle your personal data. This Privacy Policy describes our practices regarding the collection, use, and sharing of information we obtain when you use our website and services.
ShineBase Ltd ("ShineBase," "we," "us," or "our") operates the ShineBase website and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in other ways.
By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
Information We Collect
Personal Information
Name, email address, phone number, mailing address, billing information, and other identifiers you provide directly to us.
Usage Data
Information about how you use our website, including pages visited, time spent, click patterns, and referring websites.
Device Information
IP address, browser type, operating system, device identifiers, and other technical information collected automatically.
How We Use Your Information
We use the information we collect to provide, maintain, and improve our services, communicate with you, and comply with legal obligations.
Service Provision
Deliver the services you request, process transactions, and provide customer support.
Communication
Send you important updates, respond to inquiries, and provide information about our services.
Analytics & Improvement
Analyze usage patterns to improve our website, services, and user experience.
Information Sharing & Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this Privacy Policy.
Service Providers: We may share information with trusted third-party service providers who assist us in operating our website and providing services.
Legal Requirements: We may disclose information when required by law or to protect our rights, property, or safety.
Business Transfers: Information may be transferred in connection with a merger, acquisition, or sale of assets.
Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information. We respect these rights and provide mechanisms for you to exercise them.
Access & Portability
You have the right to access the personal information we hold about you and receive a copy in a portable format.
Correction & Updates
You can request that we correct, update, or complete any inaccurate or incomplete personal information.
Deletion
You can request that we delete your personal information, subject to certain legal exceptions and requirements.
Objection & Restriction
You can object to certain processing of your information or request that we restrict processing in certain circumstances.
Withdraw Consent
Where we rely on consent for processing, you can withdraw your consent at any time without affecting prior processing.
File a Complaint
You have the right to file a complaint with a supervisory authority if you believe our processing violates applicable laws.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Encryption
We use industry-standard encryption protocols to protect data transmission and storage.
Access Controls
We maintain strict access controls to limit who can access your information and for what purposes.
Audit & Monitoring
We regularly audit our security practices and monitor for unauthorized access or breaches.
Security Measures
- Secure server infrastructure and data centers
- Regular security assessments and penetration testing
- Employee training on data protection best practices
- Regular data backups and disaster recovery procedures
- Incident response plans for security breaches
- Compliance with industry security standards
Cookies & Tracking Technologies
We use cookies and similar tracking technologies to collect and use personal information about you. Some of these technologies are essential for our website to function properly.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws.
Transfer Safeguards
Adequacy Decisions
We transfer data to countries that the European Commission has determined provide an adequate level of data protection.
Standard Contractual Clauses
We use standard contractual clauses approved by relevant authorities to protect your data during international transfers.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Retention Periods
- Account Information: We retain account information for the duration of your account and for a reasonable period after account closure.
Automatic Deletion
When we no longer need your personal information for the purposes described in this Privacy Policy, we will securely delete or anonymize it. We may retain certain anonymous or aggregated information for analytical purposes.
You can also request that we delete your information at any time by contacting us using the information provided below.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website.
Notification Methods
We will notify you of changes through email, prominent notices on our website, or other appropriate means of communication.
Effective Date
Changes will take effect on the "Last Updated" date indicated at the top of this Privacy Policy, unless otherwise specified.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us using the information below.
Get in Touch
Address
ShineBase Ltd
125 King's Road, Chelsea
London SW3 4RP, United Kingdom
Phone
+44 20 7352 1870Business Hours
Monday-Friday: 9:00 AM - 6:00 PM
Data Protection Officer
For specific privacy-related inquiries, you can also contact our Data Protection Officer directly.
We will respond to your inquiry within 30 days of receipt. If you are not satisfied with our response, you may have the right to lodge a complaint with a supervisory authority.